Terms of Service

Last updated November 8, 2026

These terms are an agreement between you and Daywell Team (“Daywell”, “we”, “us”), based in Palm Bay, Florida. They apply to your use of Daywell’s website at daywellteam.com and our app at app.daywellteam.com (the “Services”). By using the Services, you agree to these terms. If you are using Daywell for a business, you agree on behalf of that business, and “you” includes it. Questions? Email hello@daywellteam.com.

1. Accounts

A business (a “Customer”) sets up a workspace and invites its team. You are responsible for keeping your sign-in details private and for activity under your account. Customers are responsible for who they invite, the roles and access they give, and making sure their use of Daywell follows the laws that apply to them, including employment, scheduling, and child labor laws.

2. Subscriptions and payment

Paid plans are billed in advance, either monthly or yearly, at the price shown when you subscribe or agreed with you in writing. Plans renew automatically at the end of each billing period, and we charge the payment method on file unless you cancel before the renewal date. Prices are shown on our Pricing page and may change with notice before your next billing period. Prices do not include taxes, which you are responsible for where they apply. Fees are not refundable, including for the unused part of a yearly plan, except where required by law or agreed in writing. If payment is not made, we may pause access after giving notice.

If we offer you a free trial, you can use the Services at no cost until the trial ends. At the end of the trial, you can choose a paid plan. If you don’t, we may pause access, and we will keep your Customer Content as described in section 7.

3. Your content

You keep ownership of the information you and your team add to Daywell (“Customer Content”). You give us permission to host, copy, process, and display Customer Content only as needed to provide and support the Services. You are responsible for Customer Content and for having the right to add it. Our Privacy Policy explains how we handle personal information.

4. Team member records

Daywell lets Customers keep sensitive records about their team, such as ratings, accountability and discipline records, training progress, pay information, and information about team members under 18. If you use these features, you are responsible for:

  • having a lawful reason to keep each record, and giving your team any notices the law requires;
  • limiting who can see these records by using roles and access settings; and
  • deciding how long to keep records, and keeping any copies the law requires you to keep outside Daywell.

A team member’s signature in Daywell confirms that they received a document, not that they agree with it. Daywell is a tool for keeping records. It is not legal, human resources, or employment advice.

5. Acceptable use

You agree not to:

  • use the Services for anything illegal, harmful, harassing, or discriminatory;
  • try to access workspaces, locations, or information you have not been given access to;
  • interfere with, overload, or try to break the security of the Services;
  • copy, resell, or reverse engineer the Services, except where the law allows; or
  • upload viruses or other harmful code.

We may suspend accounts that break these rules, and will tell you why when we can.

6. Our service

We work to keep Daywell available and secure, and we improve it over time, which may mean adding, changing, or removing features. Daywell helps you plan and run shifts, but you remain responsible for your scheduling, staffing, labor law, and food safety decisions. Information such as forecasts and suggestions is provided to help you and may not always be accurate. Some features rely on other companies, such as the services that deliver phone notifications and email, and we can’t guarantee every notification or email will arrive.

We will send you emails and notifications about your account and the Services, such as invitations, security alerts, and billing notices. You can turn off most other notifications in the app.

7. Ending your account

You can cancel anytime in Admin Settings, and your plan stays active until the end of the period you’ve paid for. We may end or suspend the Services if you seriously or repeatedly break these terms. After cancellation, you can ask us for a copy of your Customer Content within 30 days, after which we may delete it.

8. Our name and ideas you share

Daywell™, our logo, and the Services belong to us. These terms don’t give you any right to use our name or logo. If you send us suggestions or feedback, we may use them to improve Daywell without owing you anything.

9. Disclaimers

To the extent the law allows, the Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the extent the law allows, Daywell will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim related to the Services is limited to the amount you paid us in the 12 months before the claim.

11. Responsibility for claims

If someone makes a claim against Daywell because of Customer Content, or because of the way a Customer used the Services in breaking these terms or the law, that Customer agrees to cover Daywell’s reasonable costs of that claim, including legal fees.

12. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute about these terms or the Services will be handled in the state or federal courts located in Brevard County, Florida, and you and Daywell agree to those courts. Before going to court, we both agree to first try to resolve the issue informally by contacting the other.

13. Changes to these terms

We may update these terms from time to time. If we make important changes, we will let Customers know before they take effect. Continuing to use the Services after that means you accept the updated terms.

14. Contact

Email hello@daywellteam.com with any questions about these terms, or write to us at:

Daywell Team
489 Olsmar St SW
Palm Bay, FL 32908