FAQ

Questions, answered.

Everything owners and leaders usually ask before they bring Daywell into their restaurant. Don’t see yours? Ask us.

Getting started

What is Daywell?

Daywell is one app for running a quick-service restaurant team: Scheduling, the Play Chart, Team Chat and Huddles, Checklists, Training, Rewards, Ratings, and Accountability. Your whole team uses it on their own phones, and leaders run the floor from a tablet or computer.

How long does setup take?

You can be up and running in a day. On your demo we walk you through it, help bring in your team, and set up your positions and first checklists with you.

Do my team members need to download anything?

No. Daywell runs in the browser and installs to the Home Screen like an app, with notifications. It works on iPhone, Android, tablets, and computers.

Can I bring in my team from a spreadsheet?

Yes. Import your roster from a spreadsheet and your team is ready to schedule and place on the Play Chart.

Can we keep our current scheduling software?

Yes. Import your roster as a spreadsheet and the Play Chart, Checklists, Training, and Chat all work with it. You can switch to Daywell scheduling any time.

Running the day

How does the Play Chart know who goes where?

You set up your positions once. Daywell then places everyone from the schedule, trained people first, and keeps it current through breaks, rotations, and callouts. Leaders can move anyone with a tap or a drag.

What happens when someone calls out?

Mark the callout on the Play Chart. Callout Autopilot offers the shift to the people who are free and trained for it, a few at a time, and tells your leaders the moment someone takes it. The Schedule and Play Chart update on their own.

Can team members swap or pick up shifts?

Yes. Team members can give away, pick up, and swap shifts from their phone. A leader approves each one, and everyone involved is notified.

Does Daywell follow the rules for minors?

Daywell knows who’s a minor and warns you before a shift goes past their hour and time limits, along with overtime warnings for everyone.

Does my team get notifications?

Yes. Once Daywell is on their Home Screen, team members get push notifications for new schedules, shift offers, messages, and reminders. Each person chooses what they want to hear about.

Two restaurants

Can I run two restaurants in Daywell?

Yes. Both restaurants live in one workspace, and leaders switch between them in a tap. Each restaurant keeps its own Schedule, Play Chart, and Checklists.

Can a team member work at both?

Yes. A team member can belong to both restaurants, and their shifts at the other location show clearly on their schedule so nobody gets double-booked.

What if I have three restaurants?

Multi-Unit covers it. Each restaurant after your second is $149 a month, all in the same workspace.

Privacy & security

Who can see our information?

Only the people in your workspace, and each location sees only its own information. You decide what each role can see and change.

Can Daywell’s staff see our information?

Only to help you. Daywell staff can open your workspace with a reason and a time limit, and your owners are told every time.

Do you sell our data?

No. We never sell your information, and we don’t use it for advertising. See our Privacy Policy.

What if a team member leaves?

Turn off their access and they can’t sign in anymore. Their history stays with your restaurant.

Pricing

How much does Daywell cost?

$199 a month for one restaurant, and $348 a month for two ($199 for the first and $149 for the second). Yearly plans get 2 months free. See Pricing.

Do you charge per team member?

No. The price is per restaurant, and your whole team is included.

Are any features extra?

No. Every plan includes every feature, including Callout Autopilot.

How does billing work?

Daywell is a monthly subscription for each restaurant, with every feature included. We’ll go over the details with you on your demo, before anything is billed.

Why start with a demo?

Every restaurant runs a little differently. On a 30-minute call we show you Daywell with your positions and schedule in mind, and help you set it up, so your team is ready on day one.

Help

How do I get help?

Inside Daywell, open Daywell Support to search the guides or message our team directly. You can also email hello@daywellteam.com.

Will someone help us get started?

Yes. We set Daywell up with you on your demo and stay with you while your team gets going.

See Daywell in your restaurant.

A 30-minute walkthrough with your Schedule, your Play Chart, and your team in mind.